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With Firefox, attachment file name in Japanese character is garbled. (Doc ID 1994221.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


An attachment file may contain non-English characters such as Japanese. When such file is downloaded with Firefox, the file name is garbled. More precisely, each character is replaced with the corresponding UTF-8 code. See the example below. This behavior is not observer with Chrome or Internet Explorer.


- Original attachment file name contains Japanese characters.


- Using Firefox, file name is garbled.


- Saved file name is also garbled.

- Using binary editor in UTF-8 mode, corresponding UTF-8 code for Japanese characters are verified.



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