With Firefox, attachment file name in Japanese character is garbled.
(Doc ID 1994221.1)
Last updated on FEBRUARY 06, 2019
Applies to:Siebel CRM - Version 126.96.36.199.4 [IP2013] and later
Information in this document applies to any platform.
An attachment file may contain non-English characters such as Japanese. When such file is downloaded with Firefox, the file name is garbled. More precisely, each character is replaced with the corresponding UTF-8 code. See the example below. This behavior is not observer with Chrome or Internet Explorer.
- Original attachment file name contains Japanese characters.
- Using Firefox, file name is garbled.
- Saved file name is also garbled.
- Using binary editor in UTF-8 mode, corresponding UTF-8 code for Japanese characters are verified.
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