With Firefox, attachment file name in Japanese character is garbled. (Doc ID 1994221.1)

Last updated on APRIL 14, 2015

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


An attachment file may contain non-English characters such as Japanese. When such file is downloaded with Firefox, the file name is garbled. More precisely, each character is replaced with the corresponding UTF-8 code. See the example below. This behavior is not observer with Chrome or Internet Explorer.


- Original attachment file name contains Japanese characters.


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