With Firefox, attachment file name in Japanese character is garbled. (Doc ID 1994221.1)

Last updated on APRIL 14, 2015

Applies to:

Siebel CRM - Version 8.1.1.11.4 [IP2013] and later
Information in this document applies to any platform.

Symptoms

An attachment file may contain non-English characters such as Japanese. When such file is downloaded with Firefox, the file name is garbled. More precisely, each character is replaced with the corresponding UTF-8 code. See the example below. This behavior is not observer with Chrome or Internet Explorer.

 

- Original attachment file name contains Japanese characters.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms