Pickapplet Is Disappearing (Doc ID 1994825.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
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Pick Applet is disappearing as soon as it is displayed.

EXPECTED BEHAVIOR
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Pick applet should stay visible until customer clicks button to close it or selects a record.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login into Siebel
2. Navigate to Communications.
3. Enter some number like 123 in the SR#.
4. Move the control to the below applet.

The Popup is displayed and disappeared in seconds.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select a record in the pick applet.

Cause

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