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Display Name Is Not Consistent in Configurator (Doc ID 1994965.1)

Last updated on FEBRUARY 08, 2022

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, Order Management

There is a customizable product defined which has multiple child products associated within various relationships.

Each Simple product is associated with the Display Name (OOB Feature).

When customizing the parent product in Configurator, it is observed that the Display Name appears correctly in the control for products in the standard group theme, but once an item is added, just the Product Name is displayed as well as in the Summary Page. After selecting Done button in Configurator if Customize is selected again for same product, the expected Display Name appears in Configurator.


a. In Group1 the Display Name is obtained in the control.

b. Once the item is added, the Name is displayed for the item instead.

c. Also in the Summary Group the Name is displayed.


d. Then, once Done is selected and Customize is selected for same product, the Display Name appears in Configurator.


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