Display Name Is Not Consistent in Configurator (Doc ID 1994965.1)

Last updated on JUNE 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.13 [IP2013] version, Order Management

There is a customizable product defined which has multiple child products associated within various relationships.

Each Simple product is associated with the Display Name (OOB Feature).

When customizing the parent product in Configurator, it is observed that the Display Name appears correctly in the control for products in the standard group theme, but once an item is added, just the Product Name is displayed as well as in the Summary Page. After selecting Done button in Configurator if Customize is selected again for same product, the expected Display Name appears in Configurator.

Example:

a. In Group1 the Display Name is obtained in the control.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms