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IP14 PS3: LOY Promotion Attributes Are Not Calculated Correctly (Doc ID 1995316.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version [IP2014] to [IP1015] [Release V8]
Information in this document applies to any platform.


On : [IP2014] version, Loyalty

Customer has an update attribute value that is not updating when processing a transaction

All transaction attributes should be processed

The issue can be reproduced at will with the following steps:
1. Create a new accrual promotion. Valid dates should be given that it is valid today.
2. Create a new promotion attribute on field "Number 1", give Standard Value as 0
3. Create a new promotion rule. Give no criteria only an action of type "Update attribute". In the detail applet select object "Promotion", select the attribute you created in step 2. Action is "+/Add". Value is "2"
4. Activate promotion.
5. Create a new transaction with transaction date Today().
6. Process transaction in either UI or via batch engine
7. Check the processing log of the transaction
Update Attribute Actions:
Promotion.Field.Number 1: 0;

So value has not been added

The issue has the following business impact:
Due to this issue, users cannot process attributes.


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