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Loyalty Engine Multilinguage Status & SubStatus (Doc ID 1995448.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel Loyalty Engine - Version [IP2014] and later
Information in this document applies to any platform.


env.type: prod/dev/test

Siebel version:- [IP2014]
Platform:- Linux

Statement of Issue:
we have configured Siebel in multilanguage environment. LOY Transaction Status and SubStatus are working correctly when being updated from UI. So when we create Transaction in status:"en progreso" (ESN), value stored in DB is "In Progress", and when updated to "Aceptable", value stored in DB is "Acceptable". Once we Process the transaction, value at DB is stores as "Procesado" instead of "Processed", and also SubStatus is stored as "Correcto" instead of "Success". We assume Engine is using other objects to manipulate transaction and should be the reason it is not translating it, so how can we achieve this translation with Engine processing transactions?


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