Additional tags added in the outbound email message body (Doc ID 1995517.1)

Last updated on JULY 10, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

Siebel sends outbound emails with font definitions as garbage in the email message body field.


STEPS

1. Initiate inbound email in HTML format. 
2. Siebel Email Response will process inbound email.
3. Siebel Email Response will send an auto acknowledgement email message back to the sender with some additional characters in the email message body.

These are part of the MIME encoded raw formated inbound email message



Changes

 

Cause

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