Clicking On The Scroll Bar in The Dropdown List Closes Itself in IE 11 (Doc ID 1995707.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.13 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR  
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In IE 11, clicking on the scroll bar closes the picklist dropdown list occasionally.

EXPECTED BEHAVIOR
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The picklist dropdown list should not close unexpectedly when no selection has been picked.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel CRM running in Open UI mode using IE 11.
2. Go to  Accounts > Accounts List.
3. In "Account Type" field, open the pick list drop down list.
4. Navigate the selection using the scroll bar up/down.
5. On pressing on the "down" in the scroll bar or anywhere on the scroll bar, it closes the pick list sometimes.

Cause

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