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Clicking On The Scroll Bar in The Dropdown List Closes Itself in IE 11 (Doc ID 1995707.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, Configuration - General

In IE 11, clicking on the scroll bar closes the picklist dropdown list occasionally.

The picklist dropdown list should not close unexpectedly when no selection has been picked.

The issue can be reproduced at will with the following steps:
1. Login to Siebel CRM running in Open UI mode using IE 11.
2. Go to  Accounts > Accounts List.
3. In "Account Type" field, open the pick list drop down list.
4. Navigate the selection using the scroll bar up/down.
5. On pressing on the "down" in the scroll bar or anywhere on the scroll bar, it closes the pick list sometimes.


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