MERGE FIELD "CAMP CON ID' IS NOT MERGED IN THE WEB OFFER AS PART OF AN EMAIL OFFER LINK (Doc ID 1995800.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Marketing Campaign Manager - Version 8.1.1.11.1 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.1 [IP2013] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Merge field "Camp Con Id" has been added in web offer treatment.

But when email is viewed and link to the Web Offer clicked, the field content is not showed, in the e-mail template it is working perfectly.

EXPECTED BEHAVIOR
-----------------------
Customer expects that merge field Camp Con Id is populated in the WEB Offer.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Follow Document "Is it possible to render a Campaign Email Offer as a Web Page? (Doc ID 944602.1)" to add a WebOffer into an EmailOffer.

Then:

1. Add 2 Treatments to the Campaign
Web and Email types

2.) Add a merge field to the Email Template and Web Template:

[Field: Camp con Id]

3. Add a link to the Email Template for the WEB Treatment

4. Verify & Preview - to ensure Template works

5. Load and Launch the Campaign

6. In the Email, you can see Camp Con Id populated

7. click in the link to launch WebOffer Page (created in step 3 above)

8. Camp Con Id is empty.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see Camp Con Id in the WEB Offer

Cause

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