Multiple Accounts Merge with Web Service SWIMergeServices (Doc ID 1995853.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Universal Customer Master

SWIMergeServices vanilla web service is being used for merging Accounts/Contacts/Address from external system but there is an issue in merging multiple winning Accounts and multiple losing accounts.

For example, it is expected to merge Account 1 with Account 3 and Account 2 with Account 4. Where Account 1 and Account 2 are winning Accounts, Account 3 and Account 4 are losing Accounts.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms