Alarm Snooze Does Not Work For Snooze Time < 10 Minutes
(Doc ID 1996309.1)
Last updated on JANUARY 25, 2020
Applies to:
Siebel CRM - Version 8.2.2.14.4 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.14.4 [IP2014] version, Client Functionality, Open UI
Alarm Snooze does not work for snooze time < 10 Minutes. It is expected to work for 5 minutes as well.
STEPS
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1. Login to the 8.1.1.14.4 Open UI application.
2. Create an Activity by going to Activity > Activity List and set an Alarm.
3. When the Alarm pops up, click on the "Snooze for" dropdown to 5 mins and click "Snooze".
4. The Pop-up does not come back in 5 minutes.
Note: It comes back after a long time (more than an hour). Snooze works fine for time periods of 10 minutes or more.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |