Alarm Snooze Does Not Work For Snooze Time < 10 Minutes

(Doc ID 1996309.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, Client Functionality, Open UI

Alarm Snooze does not work for snooze time < 10 Minutes.  It is expected to work for 5 minutes as well.

STEPS
------------

1. Login to the 8.1.1.14.4 Open UI application.
2. Create an Activity by going to Activity > Activity List and set an Alarm.
3. When the Alarm pops up, click on the "Snooze for" dropdown to 5 mins and click "Snooze".
4. The Pop-up does not come back in 5 minutes.
Note: It comes back after a long time (more than an hour). Snooze works fine for time periods of 10 minutes or more.


Cause

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