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IP14 OpenUI Client,replying Email Changes To “Lopend” On Browser Back Button (Doc ID 1997652.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.3 [IP2014] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
In the IP14 OpenUI client, if you Reply to an email and then press the browser back button the status changes to “In Progress” instead of "Draft".


EXPECTED BEHAVIOR
-----------------------
Email should be put into a "Draft" state.

STEP TO REPRO
------------------------------

1. In OpenUI Go to Site Map --> Communications screen
2. Select an email with status "In Progress"
3. Press Reply button
4. Enter some text and press back button
5. Child record that was created is in an "In Progress" state and should be in a "Draft" state

In the HI application it has a "Draft" status

Cause

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In this Document
Symptoms
Cause
Solution
References


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