All Transactions Are Rejected By LOY Engine Batch After IP2014 PS3 Was Applied due to member attributes missing
(Doc ID 1997757.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel Loyalty Engine - Version 8.1.1.14.3 [IP2014] to 8.1.1.14.5 [IP2014] [Release V8]Information in this document applies to any platform.
Symptoms
On : 8.1.1.14.3 [IP2014] version, Loyalty
When attempting to process a transaction with a member tier attribute the following error occurs.
ERROR
-----------------------
"Field 'DB Last Collection Date' does not exist in definition for business component 'LOY Engine Transaction'. Please ask your systems administrator to check your application configuration.(SBL-DAT-00398)"
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
- Create a Loyalty Program
- Navigate to Loyalty Program Admin > Program Level Attributes > Member Field
attributes
- Try adding any of the following attributes:
Last Redemption Date for BC: LOY Engine Member
Last Accrual Date for BC : LOY Member
Parent Member for BC : LOY Member
All fail with the error:
Field 'xxx' does not exist in definition for business component 'xxxx'.Error code SBL-DAT-00398
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot process transactions with the member tier attributes
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |