Document Server proposal generation peformance after upgrade to 8.1.1.11 and Office 2010 (Doc ID 1997765.1)

Last updated on APRIL 09, 2015

Applies to:

Siebel Finance Call Center - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.10 [IP2013] version, System Admin

ACTUAL BEHAVIOR
---------------

Customer had upgraded siebel application from version 8.1.1.3 to 8.1.1.11 and from Office 2003 to Office 2010 over the weekend.

Today during business hours document generation is taking 3 minutes of time to get successful

EXPECTED BEHAVIOR
-----------------------

Document generation should take less than 1 minute to complete

STEPS
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The issue can be reproduced at will with the following steps:

1. Generate an HTML document
2. Task takes 3 minutes to complete

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
User's documents are not generating quickly and backlog created

Cause

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