Full Structure Export of Root Product From Siebel to ATG Fails With "Can't find item with id=1-4ROUB of type=product". (Doc ID 1998720.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM
Version: 8.1.1.14.3
OS platform: Microsoft Windows x64 (64-bit)
DB: N/S
Env type: Test

Statement of Issue:
-----------------------------
The following product model has been created in Siebel:

Customizable product HG CP1

Relationship Rel1 (Id: 1-4ROV6, Domain Type: Class)

Simple product HG Comp1 in the relationship Rel1 (Id: 1-4ROUB)

HG CP1 is added to an export job and Full Structure is selected. When the job is submitted, the job’s Status is eventually updated to an error and the product model isn’t exported to ATG.

When HG CP1 and HG Comp1 are both added to an export job, the job completes without an error.

Error:
-------
Can't find item with id=1-4ROUB of type=product

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms