Siebel CTI Toolbar Does Not Show Up in IP 2014 When Using Siebel Open UI (Doc ID 1998775.1)

Last updated on OCTOBER 04, 2016

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms


Normally in Siebel High Interactivity(HI) version 8.1.1.14 environment , the Bar CTI (CTI Toolbar) is located in top of Siebel Application just bellow the Application Toolbar,

When enabled in an Open UI environment the Bar CTI (CTI Toolbar) is located in the pop-up Communication Panel on the right side of the Application with the Customer Dashboard and Chat Panel.

How can Bar CTI (CTI Toolbar) in Open UI be presented the same as in was in Siebel High Interactivity(HI) ?

Is it possible to alter the presentation of the Bar CTI (CTI Toolbar) in Siebel Open UI ?


Cause

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