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How Compatibility Check Works With EligibilityCompatibility And QuotingWebService? (Doc ID 1998802.1)

Last updated on NOVEMBER 01, 2018

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


Two products PA and PB in the product catalog.
Compatibility Rules: PA excludes PB and PB excludes PA

Account "Test" have Order with product PA.
In the application, when creating new Quote with product PB, and after pressing Verify button, get Eligibility Status:N and Eligibility Comments: PB excludes PA (via rule PB excludes PA)

How can the above scenario be reproduced with Web Service? In order words, how to check compatibility behavior between a product to be added in quote against an incompatible product that already exists with an order?


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