AOM goes into infinite crash loop upon process restart (Doc ID 1999080.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Linux x86-64

Symptoms

When running on Linux and a AOM process is restarted by the siebsvc scheduler, the siebmtshmw process immediately crashes with the following call stack:

 

#0  0x003d6cb6 in __strlen_sse2_bsf () from
#1  0x5870f9fe in UnixSocket::UnixSocket(char const*) () from
#2  0x587139a6 in ClientSock::ClientSock(char const*) () from
#3  0x5871fcd7 in TlServerRIT::addClient(char const*) () from
#4  0x583d8c6c in addClient(int) () from
#5  0x583d8cc5 in MwInitClient() () from
#6  0x583d78c5 in EnsureInit::EnsureInit() () from
#7  0x583d8e9c in getRoot () from
#8  0x583de167 in MwIRegProcessStarting () from
#9  0x583df010 in MwIOnLoadDll () from
#10 0x56ae9d6c in MainWinInitializeRegistry () from
#11 0x56afbecb in InitAdvapi32 () from
#12 0x56afc1b2 in initialize_windows_stubs () from
#13 0x56afc209 in init_advapi32 () from
#14 0x56bad6f2 in InitRegFunctions() () from
#15 0x56bade19 in DLLWrapRegCreateKeyExW () from
#16 0x56b94704 in MwQueryDefaultCP () from
#17 0x56b949e8 in NlsServerInitialize () from
#18 0x56b945b6 in NlsDllInitialize () from
#19 0x56be6818 in MwKernel32Init () from
#20 0x5692b196 in MwCWInitLite () from
#21 0x5692abde in MwMainwinInitLite () from
#22 0x5692aacc in MwMainwinInit () from
#23 0x0809a102 in mainwin_init ()
#24 0x56be6e33 in global_init () from
#25 0x56bfe4e3 in MwInitDLL () from
#26 0x56ac51a2 in _Initializermsvcrt::pre_construct() () from
#27 0x56ac4fde in _Initializermsvcrt::_Initializermsvcrt() () from

 

The same crash can be observed with every new restart attempt.

A service restart is required to stop this crash loop.

 

It has been observed that this issue only happened when the siebel service was up and running for more than 10 days.

 

Cause

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