Attachments: File Name of Greater Than 171 Characters Causes Blank Popup (Doc ID 1999159.1)

Last updated on FEBRUARY 29, 2016

Applies to:

Siebel Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Client Functionality

Empty pop up message when trying to attach the file that has a file name of length greater than 171 characters.

ERROR
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Empty popup message.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the 8.1.1.11 Siebel Call Center application.
2. Click on Activities > Activity List.
3. Under "Attachments" tab on the bottom applet, attach/click on a file that has a file name with more than 171 characters (i.e 172 characters).
4. Notice the blank pop up applet.
5. When you click on a file that has a file name with less than 171 characters, popup works fine.


Cause

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