OUI - Insert Merge Fields with Drag and Drop into Email Treatment Template Leads to IE Crash. (Doc ID 1999579.1)

Last updated on AUGUST 30, 2016

Applies to:

Siebel Marketing Automation - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Drag and drop merge field values into email treatment template should crashes IE.

EXPECTED BEHAVIOR
-----------------------
Drag and drop merge field values into email treatment template should not crash IE.

STEPS
-----------------------
Steps for reproduction:

Launch Marketing Application
Navigate to Offers and drill down Offer name
Navigate to Treatment.
Drill down an Email Treatment
Place the cursor somewhere in the template.
The cursor blinks at the right position in the template, now select Merge Field or Response Form and try to add it with Drag&Drop.
IE Crashed

Issue tested with IE11 but this behavior is not reproduced with Chrome.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms