My Oracle Support Banner

OpenUI - Insert Merge Fields with Drag and Drop into Email Treatment Template Leads to IE Crash. (Doc ID 1999579.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Marketing Automation - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, Siebel Marketing

ISSUE STATEMENT

Drag and drop merge field values into email treatment template crashes IE.


STEPS

Launch Marketing Application
Navigate to Offers and drill down Offer name
Navigate to Treatment.
Drill down an Email Treatment
Place the cursor somewhere in the template.
The cursor blinks at the right position in the template, now select Merge Field or Response Form and try to add it with Drag&Drop.
IE Crashed

Issue tested with IE11 but this behavior is not reproduced with Chrome.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.