Deleted Appointments Updates Not Coming Through With NoDelete Enabled (Doc ID 1999697.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms

Customer lists that when they have enabled the NoDelete option that it is functioning as designed where deletes are not being passed to the Siebel application.  They noted though that when the appointment is updated in Siebel that the appointment is not being passed back to the agent. 

Cause

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