Campaign Wave Getting Triggered After The Lag Time even if wave status Is "Suspended" (Doc ID 1999769.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Campaigns - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

Customer have set up a campaign with more than one wave and used Lag Time (1day) to allow each wave to launch daily one after the other.

After this setting customer decided to set Status of Wave to ‘Suspended’.

However this status has not prevented the subsequent Waves to be executed according to the Lag Time set.

 

Cause

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