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SBL-LTY-00102 on Redemption Base Promotion Calculate Base Price Action Type (Doc ID 2000163.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Loyalty

When attempting to process a redemption promotion
the following error occurs.

SBL-LTY-00102 - “Rule Action has unsupported action type” for the base promotion.

Follow document Using Distance Table And Base Promotion (Doc ID 1927181.1)

but make sure you set it up as a REDEMPTION promotion instead of accrual .

Create a redemption transaction and observe the error.

The issue has the following business impact:
Due to this issue, users cannot redeem points equal to the exact distance between airports as points.


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