SBL-LTY-00102 on Redemption Base Promotion Calculate Base Price Action Type

(Doc ID 2000163.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.1 [IP2014] version, Loyalty

When attempting to process a redemption promotion
the following error occurs.

ERROR
-----------------------
SBL-LTY-00102 - “Rule Action has unsupported action type” for the base promotion.


STEPS
-----------------------
Follow document Using Distance Table And Base Promotion (Doc ID 1927181.1)

but make sure you set it up as a REDEMPTION promotion instead of accrual .

Create a redemption transaction and observe the error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot redeem points equal to the exact distance between airports as points.

Cause

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