Loyalty Redemption Points By Distance

(Doc ID 2000439.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Environment:
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env.type: prod/dev/test

Siebel version:- 8.1.1.14.1 [IP2014]
Platform:- Linux


Statement of Issue:
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We are trying to create Static Redemption Price for Flight Product following guidance from Bookshelf (Loyalty bookshelf chapter 7) but we are unable to achieve it. We have created the Generic redemption product, and assign it the points by distance ranges. We have associated this product to the partner (at program level) and set the offer type based on "By Distance" and we have created a promotion with an action of Redeem points (Distance table is populated). When we process transaction, it just redeem the points stored in the Points field of the transaction instead of calculating the points based on the distance range. Please find attached screenshots with the configuration steps and process.

Cause

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