Loyalty Redemption Points By Distance
Last updated on MARCH 02, 2017
Applies to:Siebel Loyalty Engine - Version 18.104.22.168.1 [IP2014] and later
Information in this document applies to any platform.
Siebel version:- 22.214.171.124.1 [IP2014]
Statement of Issue:
We are trying to create Static Redemption Price for Flight Product following guidance from Bookshelf (Loyalty bookshelf chapter 7) but we are unable to achieve it. We have created the Generic redemption product, and assign it the points by distance ranges. We have associated this product to the partner (at program level) and set the offer type based on "By Distance" and we have created a promotion with an action of Redeem points (Distance table is populated). When we process transaction, it just redeem the points stored in the Points field of the transaction instead of calculating the points based on the distance range. Please find attached screenshots with the configuration steps and process.
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