Siebel Tools running on Windows 8.1 - crash in function : mfc71u!CWnd::accLocation+0x23

(Doc ID 2001150.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Call Center - Version 8.1.1.11 [23030] and later
Siebel Tools - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

Siebel Tools (siebdev.exe) is crashing frequently with the following call stack :

mfc71u!CWnd::accLocation+0x23
mfc71u!CWnd::GetAccessibilityLocation+0x28
ssdtfr!CFormView::accLocation+0x34
mfc71u!CWnd::XAccessible::accLocation+0x46
mfc71u!ATL::IAccessibleProxyImpl<ATL::CAccessibleProxy>::accLocation+0x52
oleacc!AccWrap_LocationEtcFix::accLocation+0x95
tiptsf!CARET::UpdateMSAAEditFieldState+0xe3
tiptsf!CARET::UpdateEditFieldState+0x2d
tiptsf!CARET::_ProcessCaretEvents+0x2cf
tiptsf!CARET::ProcessCaretEvents+0x71
user32!__ClientCallWinEventProc+0x43
ntdll!KiUserCallbackDispatcher+0x36
tiptsf!memmove_s+0x7
sscfui!CSSFrameMgr::BuildView+0x87f
siebdev!CSSMainFrame::OnBuildViewAsync+0x173
mfc71u!_AfxDispatchCmdMsg+0x3d
mfc71u!CCmdTarget::OnCmdMsg+0x10a
mfc71u!CFrameWnd::OnCmdMsg+0x54
mfc71u!CMDIFrameWnd::OnCmdMsg+0x6b
siebdev!CXTPMDIFrameWnd::OnCmdMsg+0x60
mfc71u!CWnd::OnCommand+0x51
mfc71u!CFrameWnd::OnCommand+0x71
mfc71u!CMDIFrameWnd::OnCommand+0x38
mfc71u!CWnd::OnWndMsg+0x2f
siebdev!CXTPFrameWndBase<CMDIFrameWnd>::OnWndMsg+0x9b
mfc71u!CWnd::WindowProc+0x22
mfc71u!AfxCallWndProc+0x91
mfc71u!AfxWndProc+0x46
mfc71u!AfxWndProcBase+0x39
user32!_InternalCallWinProc+0x2b
user32!UserCallWinProcCheckWow+0x18e
user32!CallWindowProcW+0x8d
WARNING: Stack unwind information not available. Following frames may be wrong.
XTP9510Libu!CXTPHookManager::HookWndProc+0xfd
user32!_InternalCallWinProc+0x2b

Cause

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