Open UI - CK Editor Does Not Allow To Copy/Paste Hyperlinks (Doc ID 2001685.1)

Last updated on DECEMBER 13, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On  8.1.1.14.3 [IP2014] version, when a user copies a hyperlink from another source (e.g. Word document) in HI they can paste the URL (e.g. the HRef). User are very accustomed working this way.
In Open UI though the CK Editor pastes it as plain text, loosing the HRef.

If we use right-click "Paste" on the CK Editor a new popup is shown. Pasting the HRef in this window shows the hyperlink (and you can open it too). By accepting the input, it again appears as plain text in the body.
This seems to be related with the way we implemented the CK Editor control for Email Response. As matter of fact I know that for Email Marketing while composing an offer, the CK Editor has full options and allows pasting HRefs just fine.

Also http://ckeditor.com/demo shows that the CK Editor should be able to handle this too. Tested on 8.1.1.14.4 Dedicated client, which proves the same.


The issue can be reproduced at will with the following steps:
1. F9 Send Mail
2. Copy Link with HRef from text document
3. Paste into Body Applet
4. HRef link does not maintain itself but is lost


Cause

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