IE 11 Backward Compatibility Issue With Barcode Scanning

(Doc ID 2001900.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When you are scanning barcode on IE11, it crashes.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to 8.1.1.14 application using HI mode on IE11 backward compatibility toward IE8.
2. Scan barcode.
3. Application crashes.



Cause

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