CTI: Communication Session Manager Crash with Interactive Intelligence Driver. (Doc ID 2001958.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

In Siebel version 8.1.1.8 [23012].

CTI stops unexpectedly with a crash of the Communication Session Manager.

Following call stack is obtained:

Exception 0xe0434352 at 0x75e1c42d
Thread: 0x00002eb0, Process 0x0000295c

- CONTEXT -
EIP: 0x76f79f45, EFL: 0x00000216, FS:  0x00000053, GS:  0x0000002b
CS:  0x00000023, DS:  0x0000002b, SS:  0x0000002b, ES:  0x0000002b
EAX: 0x1672f4e4, EBX: 0x00000005, ECX: 0x00000005, EDX: 0x00000000
ESI: 0x1672f5a4, EDI: 0x00000001, EBP: 0x1672ffec, ESP: 0x1672ffdc

- CALL STACK -
KERNELBASE +0xc42d = RaiseException() +0x58
clr +0x152a42 = CorExeMain() +0x1072d
clr +0x10d22d = DllGetClassObjectInternal() +0x1fd60
0x147ac495
0x14de75dd
0x14de6365
mscorlib.ni +0x38d30e
mscorlib.ni +0x364157
mscorlib.ni +0x364096
mscorlib.ni +0x38e1a0
mscorlib.ni +0x38d949
mscorlib.ni +0x38d7f5
clr +0x13315 = DllRegisterServerInternal() +0x1b91
clr +0x16cdf = DllRegisterServerInternal() +0x555b
clr +0x1b1281 = GetPrivateContextsPerfCounters() +0x234ee
clr +0x782f7 = GetMetaDataInternalInterface() +0x17127
clr +0x78365 = GetMetaDataInternalInterface() +0x17195
clr +0x78432 = GetMetaDataInternalInterface() +0x17262
clr +0x7849f = GetMetaDataInternalInterface() +0x172cf
clr +0x1b1219 = GetPrivateContextsPerfCounters() +0x23486
clr +0x1b0b31 = GetPrivateContextsPerfCounters() +0x22d9e
clr +0x1936f8 = GetPrivateContextsPerfCounters() +0x5965
kernel32 +0x1338a = BaseThreadInitThunk() +0x12
ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63
ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36.

Cause

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