SVP Workflows Are Not Executing (Doc ID 2002006.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Workflow Manager - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Reset Levels SVP Action has been consistently failing in PROD.
There is an error SBL-DBC-00104 in Workflow Process Manager (WfProcMgr) log.

The Workflow Monitoring Agent task stays in the following Status:
Examining request for policy 0V-2X4PR on 1-8IR0H7


ERROR

SBL-DBC-00104: Error retrieving next record from the database.



Cause

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