Detail View Tab Not Visible In One View In OPEN UI (Doc ID 2002700.1)

Last updated on MARCH 14, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.2[21215] version, Configuration - General

ACTUAL BEHAVIOR  
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Navigate to "Location Search Result" View under "Claims Units" Screen, the Detail View Tab gets disappears and once press Cntrl+ and increase the Zoom to 125% then the Detailed View tab is visible.

EXPECTED BEHAVIOR
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Navigating to "Location Search Result" View under "Claims Units" Screen, the Detail View Tab should not get disappear and should be able to see all the Applets in the View.

STEPS
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Below are the Steps Followed to reproduce the issue.
1. Configure a view which has an Applet which is based on VBC, then Log into Siebel Open UI Application and Navigate to "Claims Units" Screen and Select the Detailed View Tab "Location Search Result"
2. Once the View Tab is Loaded then All the Detailed Tabs will become invisible.
3. Try to Navigate to any other View Tab, but it will not be possible as they already became Invisible.

BUSINESS IMPACT
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Due to this issue, users cannot navigate to Any other Detailed Views as the Detail View Tabs are disappeared, all the Customers are facing this issue and creating confusions

Cause

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