Upgrade 8.1 - Rule Set Not Found - SBL-APS-00801 Error (Doc ID 2004302.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

We have migrated from Siebel 8.0.0.13 to Siebel 8.1.1.14 and started test environment. During a test with our Siebel application in Italian language (ITA) we have the following error:
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ObjMgrBusServiceLog Error 1 000002135539353f:0 2015-04-24 13:06:41 (fasvcvalidator.cpp (506)) SBL-APS-00801: Impossibile avviare la definizione del set di regole '"ACS Customer Major Age Date"'. Verificare che esista, che abbia lo stato 'Attivo', che sia attivato e che non sia scaduto.
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on a Data Validation Rule Set that is present on table S_VALDN_RL_SET with status Active but query produced by Siebel is with status equal ACTIVE (*). I have extracted also the expression generated that is [Name] = "ACS Customer Major Age Date" AND [Status] = LookupValue ('FINS_VALD_OR_DISCLSR_STATUS', 'ACTIVE') AND ([End Date] > Timestamp() OR [End Date] IS NULL).

I have verified the value on S_LST_OF_VAL with type = 'FINS_VALD_OR_DISCLSR_STATUS' and name = 'ACTIVE' and the val is Active.

Why the query produced use UPPER? Is there a workaround to avoid this?

NOTE: The corresponding error in ENU language is the following:
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SBL-APS-00801: Cannot initiate rule set definition '"ACS Customer Major Age Date"'. Verify that it does exist, has an 'Active' status, is activated and has not expired.
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Cause

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