Contacts Removed From Sync List When Outlook Add-in In Use (Doc ID 2004501.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 8.1.1.11.15 [IP2013] to 8.1.1.11.15 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms


Customer lists that when a contact is synced from Siebel to Exchange, clicking on the contact with the Outlook Add-in enabled is causing the category to be removed.

Cause

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