OpenUI: Scrollbar Is Hidden When Open External System Using Symbolic URL In Popup Applet in Firefox (Doc ID 2004607.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.5 [IP1015] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP1015] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Symbolic URL displayed in Popup Applet does not display scrollbar in OpenUI

EXPECTED BEHAVIOR
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Scrollbar should be displayed in order to see entire external content

STEPS
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The issue can be reproduced at will with the following steps:
1. There is a button on applet with Method ShowPopup.
2. On Popup applet we have Symbolic URL.
3. Symbolic URL is invoked as a FreeWindow and Form Redirect
4. When external system is opened there is no scrollbar in browser.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see external application content

Changes

 Issue only happens with Firefox, same works fine in Chrome and IE11.

Cause

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