OUI AOM Crash-default Constructor Closure() (Doc ID 2004645.1)

Last updated on AUGUST 22, 2016

Applies to:

Siebel Call Center - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.12 [IP2013] version, Configuration - General


After rolled out Open UI (8.1.1.11.12)  to our production,   the intermittent crashes occurred with below crash call stack.

CRASH CALL STACKS:
-----------------------

1) - CALL STACK -

ssscscf +0x35
SSCASRMS +0x48b4 = CSSSrmService::DoInvokeMethod() +0x1904
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sscfomlg +0x862b = CSSELServiceImpl::InvokeMethod() +0x12b
sscfcli +0x32658 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12108
sscfcli +0xedf3b = CSSISenseInterface::`default constructor closure'() +0xa50cb
sscfcli +0xee52e = CSSISenseInterface::`default constructor closure'() +0xa56be
sscfcli +0xe77d0 = CSSISenseInterface::`default constructor closure'() +0x9e960
sscfcli +0xedda5 = CSSISenseInterface::`default constructor closure'() +0xa4f35
sscfcli +0xee52e = CSSISenseInterface::`default constructor closure'() +0xa56be
sscfcli +0xe77d0 = CSSISenseInterface::`default constructor closure'() +0x9e960
sscfcli +0xedda5 = CSSISenseInterface::`default constructor closure'() +0xa4f35
sscfcli +0xee52e = CSSISenseInterface::`default constructor closure'() +0xa56be
sscfcli +0x1403c = CSSCLIJSMechInst::CallEvent() +0xf0c
sscfel +0x718d = CSSELIface::ForwardEvent() +0x6d
sscfel +0xf4c9 = CSSELServiceIface::OnPreInvoke() +0x109
sscfom +0x18c74 = CSSService::ELEventPreInvoke() +0x94
sscfom +0x19724 = CSSService::InvokeMethod() +0x204
SSCMSVC +0x2118c = CSSCommServerService::CreateObject() +0x84ac
SSCMSVC +0x227fa = CSSCommServerService::CreateObject() +0x9b1a
SSCMSVC +0xf1aa = CSCPostMsgInterface::operator=() +0xda5a
SSCMSVC +0xf35d = CSCPostMsgInterface::operator=() +0xdc0d
SSCMSVC +0x16dac = CSSCommServerService::ExecuteLog() +0x7c
SSCMSVC +0x16fed = CSSCommServerService::DoInvokeMethod() +0x16d
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
SSCMCLNT +0x15a94 = CSSHTMLCommClientService::HandleEventLog() +0x354
SSCMCLNT +0x1eee3 = CSSHTMLCommClientService::HandleEvent() +0x1453
SSCMCLNT +0x1ffa7 = CSSHTMLCommClientService::DoInvokeMethod() +0x5c7
SSCMCLNT +0x1a18e = CSSHTMLCommClientService::HandlePostBatchSCMessage() +0xfe
SSCMCLNT +0x1ffa7 = CSSHTMLCommClientService::DoInvokeMethod() +0x5c7
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe9dd = CSSSIOMSession::HandleRPC() +0x3ad
sssasos +0x6616 = CompCleanup() +0x3be6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x20051 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x239d1 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15f15 = SmiBeginTrace() +0x3195
siebmtshmw +0x174cf = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7f7 = SmiCleanupDetTask() +0x3be7
sslcosd +0x2152 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21dc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x2484f = GetModuleHandleA() +0xdf

2) - CALL STACK -
sscfdm +0x3a88a = CSSFieldList::IsBCField() +0xa
sscfom +0x47754 = CSSBusComp::ActivateField() +0x54
SSCASRMS +0x48b4 = CSSSrmService::DoInvokeMethod() +0x1904
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sscfomlg +0x862b = CSSELServiceImpl::InvokeMethod() +0x12b
sscfcli +0x32658 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12108
sscfcli +0xedf3b = CSSISenseInterface::`default constructor closure'() +0xa50cb
sscfcli +0xee52e = CSSISenseInterface::`default constructor closure'() +0xa56be
sscfcli +0xe77d0 = CSSISenseInterface::`default constructor closure'() +0x9e960
sscfcli +0xedda5 = CSSISenseInterface::`default constructor closure'() +0xa4f35
sscfcli +0xee52e = CSSISenseInterface::`default constructor closure'() +0xa56be
sscfcli +0x1403c = CSSCLIJSMechInst::CallEvent() +0xf0c
sscfel +0x718d = CSSELIface::ForwardEvent() +0x6d
sscfel +0xf4c9 = CSSELServiceIface::OnPreInvoke() +0x109
sscfom +0x18c74 = CSSService::ELEventPreInvoke() +0x94
sscfom +0x19724 = CSSService::InvokeMethod() +0x204
SSCMCLNT +0x42e7c = CSSSetStatus::DoInvokeMethod() +0x7f0c
SSCMCLNT +0x1e0b9 = CSSHTMLCommClientService::HandleEvent() +0x629
SSCMCLNT +0x1ffa7 = CSSHTMLCommClientService::DoInvokeMethod() +0x5c7
SSCMCLNT +0x1a18e = CSSHTMLCommClientService::HandlePostBatchSCMessage() +0xfe
SSCMCLNT +0x1ffa7 = CSSHTMLCommClientService::DoInvokeMethod() +0x5c7
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe9dd = CSSSIOMSession::HandleRPC() +0x3ad
sssasos +0x6616 = CompCleanup() +0x3be6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x20051 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x239d1 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15f15 = SmiBeginTrace() +0x3195
siebmtshmw +0x174cf = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7f7 = SmiCleanupDetTask() +0x3be7
sslcosd +0x2152 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21dc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x2484f = GetModuleHandleA() +0xdf


3) Call stack extracted from dump

sslcshar!SSstring::operator=+2c 223f8c3c 00000000 2f86cf98 02178747
sslcshar!SSstring::SSstring+15 223f8c3c 2ba40b78 2ba40a68 02177700
sscfom!CSSBusComp::Execute+a7 00000001 00000001 00000000 2a6a8bd4
sscasrms!CSSSrmService::DoInvokeMethod+1e1b 2a6a8bd4 166145cc 166d06e4 222098d4
sscfom!CSSService::InvokeMethod+24c 0057ac54 166145cc 166d06e4 271c7490
sscfomlg!CSSELServiceImpl::InvokeMethod+12b 2f86d750 21e293d8 271c7490 2cef9bf2
sscfcli!CSSCLIJSMechanism::CSSCLIJSMechanism+12108 00000000 0186d7bc 176a4d40 176a4d18
sscfcli!CSSISenseInterface::`default constructor closure'+9e443 267ba008 00000000 176a4d40 00ef3398
sscfcli!CSSISenseInterface::`default constructor closure'+a4b1a 2f86e7d8 2cea461c 2f86d7bc 2f86e31c
sscfcli!CSSISenseInterface::`default constructor closure'+a56be 0086e7d8 2f86e818 00000002 00000002
sscfcli!CSSCLIJSMechInst::CallEvent+f0c 2f86e9d0 2f86e9a0 00000000 2a84ed78
sscfel!CSSELIface::ForwardEvent+6d 2f86e9d0 2f86e9a0 2a84ed78 00aa2c14
sscfel!CSSELIface::ForwardEvent+3c 2f86e9d0 2b69d4c0 252425d4 2f86ea0c
sscfel!CSSELApplicationIface::OnClose+3c 00000000 2b69d4c0 2f86ea18 0049e8c0
sscfom!CSSModel::DoLogout+75 00000000 00000000 00000000 2b69d4c0
sscfom!CSSModel::Logout+89 2a1922e8 017c5c6e 2f86f010 27be7368
sscfom!CSSModel::Release+1d 27be7368 27be7368 27be7368 2f86eee8
sssasos!CompCleanup+33ce 2f86f010 00493d70 27be7368 2f86ef8c
sssasos!CompCleanup+2b5c 2f86f010 283827a8 2f86f010 27be7368
sssasos!CompCleanup+3081 2f86f010 003d1820 004ae508 00000000
sssasos!CSSSISObject::operator=+9f5 264fbf20 00f2fe18 004ae508 00000000
sssasos!CompHandleMsg+485 2c810fe8 2c810fe8 2f86f85c 004290e3
siebmtshmw+494e 2c810fe8 00000000 283827a8 283827a8
siebmtshmw!GetSmiTaskAPI+6d21 0000366c 01b00190 00000001 00000000
siebmtshmw!SmiInProcMsgHandler+2051 27526ab0 283827a8 220b7f88 00000000
siebmtshmw!SmiBeginTrace+3195 27526ab0 283827a8 220b7f88 200d8f58
siebmtshmw!GetSmiWorkQObj+148f 00000000 298bd2a0 003d1820 2560f210
siebmtshmw!SmiCleanupDetTask+3be7 24023d98 00000000 2b8f7e48 22a95aa0
sslcosd!OSDThreadPrivIsInit+1d2 a24b087c 2f86ffb8 7c349565 2560f210
sslcosd!OSDThreadPrivIsInit+25c 2560f210 00000000 00000000 22a95aa0
msvcr71!_threadstartex+6f 22a95aa0 00000000 00000000 22a95aa0
kernel32!BaseThreadStart+34 7c3494f6 22a95aa0 00000000 00000000 


STEPS
-----------------------
The issue can be not reproduced at will at the behavior is intermittent.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users got kickout of the system due to the crash.

Cause

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