Bookmark Link in Email Fails With: "You have initiated a Siebel session while another Siebel session is currently active"
(Doc ID 2005056.1)
Last updated on JANUARY 17, 2020
Applies to:
Siebel CRM - Version 8.1.1.11.7 [IP2013] and laterInformation in this document applies to any platform.
*** Checked for Currency on Sept 5, 2018 ***
Symptoms
On : 8.1.1.11.7 [IP2013] version, Client Functionality
Open UI
Chrome
Outlook
STEPS:
1. Launch Callcenter_enu application.
2. Go to Opportunities > Opportunities List: All Opportunities
3. Drill down on an Opportunity.
4. Click File > Create Bookmark: Copy
5. Open Outlook email.
6. In Outlook, create a new email message.
7. Click paste to paste the Bookmark recently created.
8. Send email.
9. Open email, click on link (created from Bookmark in Siebel application.
ERROR:
Changes
The application was upgraded to a later version.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |