Recent Record List Applet Drilldown Issue (Doc ID 2005234.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Open UI--

When the User clicks on any of the SR# which is displayed in Recent Record's List applet(Contacts, Accounts, Service Screens), they are taken to the Required view depending on the drilldown but the first record in the applet is always displayed.

STEPS
----------
The issue can be reproduced at will with the following steps in an Out of the Box application:
1. Log into an 8.1.1.10 application.
2. Click on Service Request, Accounts or Contacts.
3. Under the "Recent Records" section, click on any record except the first record.
4. Notice how you always end up drilled on the first record.


Cause

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