EAI XML Read From File / ReadPropSet Causes Lost Characters in Base64 Attachment Data (Doc ID 2005347.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Version - 8.1.1.14 [IP2014]

Customer had developed custom integration using the EAI XML Read from File / ReadPropSet to read binary attachment data (e.g. doc, pdf), subsequently creating the attachments in Siebel using the EAI Siebel Adapter / Upsert.

Although no error was reported during reading and upserting the attachment data, the attachments were not openable.  Microsoft Word reported error like :-

"The file xxxxx.docx cannot be opened because there are problems with the contents."

The same integration worked ok with 8.1.1.11.

Cause

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