OpenUI Accessibility: Excessive Verbosity In JAWS When Moving Between Records In List Applet (Doc ID 2005748.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When moving between records in a list JAWS reads irrelevant information about browser (twice), followed by view or applet information twice (e.g. "My Service Request My Service Request" ), before starting with list information then cell information.
Examples using JAWS Speach History Results:
- Example 1) Press Enter on SR List Tab: JAWS Announces:
My Service Requests: 1-7919 - Mozilla Firefox
tab panel
My Service Requests Main Region
Service Requests List Applet Region
Visibility navigation region
- Example 2) In SR List List view, using Ctrl+Shift+, to move up one record in the Priority Column: JAWS Announces
My Service Requests: 1-3ZM1 - Mozilla Firefox
tab panel
My Service Requests Main Region
Service Requests List Applet Region
edit combo collapsed Read Only
Medium
1-3ZM1 Priority Combobox Field undefined
To set the value use the Arrow keys or type the value.

EXPECTED BEHAVIOR
-----------------------
JAWS must announce the applet/fields/records as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application.
2. Click on Service Request > My Service Request
3. Click on Service Request List Applet
4. Notice that when moving between records in a list, JAWS reads irrelevant information about browser (twice), followed by view or applet information twice (e.g. "My Service Request My Service Request" ), before starting with list information then cell information.

BUSINESS IMPACT
-----------------------


Cause

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