UCM OrganizationMatchService Returns Different Matching Scores Than the Siebel UI When Account Address Has Address Line 2 (Street Address 2) Value

(Doc ID 2006489.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.11 [23030] and later
Siebel CRM - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Universal Customer Master

When trying match operation in UCMBatchProcess for Accounts with Street Address2, it will not be automerged. While the Auto Match Score is set to 90, when trying this call, the score returned by EDQ is 88 although when trying the same Match validation from UI it is 93.

Cause

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