Open UI - Impossible To Select The Non-primary Record For Deletion In An MVG
(Doc ID 2006755.1)
Last updated on MARCH 02, 2017
Siebel Call Center - Version 22.214.171.124  and later Information in this document applies to any platform.
On : 126.96.36.199  version, Configuration - General
ACTUAL BEHAVIOR --------------- n Open UI,cannot select the non-primary record for deletion in an MVG.The non-primary record in the MVG can be chosen only after we re-open the MVG applet.
EXPECTED BEHAVIOR ----------------------- Record should get selected and deleted in one go like its possible in HI
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1)Go to Contact Screen and applet.Choose a contact which has 2 account records 2)Click on Account MVG applet 3)Choose the non-primary account record for deletion or removal from the Account MVG applet Result - We are unable to choose the non-primary account record deletion 4)Close the account MVG applet 5)Re-open the account MVG applet and choose the non-primary account record for deletion or removal from the Account MVG applet Result - The non primary account record can be chosen at the second instance of opening the MVG applet
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