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Open UI - Impossible To Select The Non-primary Record For Deletion In An MVG (Doc ID 2006755.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Configuration - General

ACTUAL BEHAVIOR
---------------
n Open UI,cannot select the non-primary record for deletion in an MVG.The non-primary record in the MVG can be chosen only after we re-open the MVG applet.


EXPECTED BEHAVIOR
-----------------------
Record should get selected and deleted in one go like its possible in HI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1)Go to Contact Screen and applet.Choose a contact which has 2 account records
2)Click on Account MVG applet
3)Choose the non-primary account record for deletion or removal from the Account MVG applet
Result - We are unable to choose the non-primary account record deletion
4)Close the account MVG applet
5)Re-open the account MVG applet and choose the non-primary account record for deletion or removal from the Account MVG applet
Result - The non primary account record can be chosen at the second instance of opening the MVG applet


Cause

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In this Document
Symptoms
Cause
Solution
References


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