Write Record Not Captured In Custom PM File When New Button Is Clicked Twice In Succession (Doc ID 2006760.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.12 [IP2013] version, Siebel VB / eScript / COM

ISSUE :
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Write record event is not captured when the NewRecord button is clicked twice continuously.

ACTUAL BEHAVIOR  
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The Write record event for the first record is not captured in the PM but the record gets saved in the database.

EXPECTED BEHAVIOR
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The Write record event for the first record should be captured in the PM.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a custom PM in which capture the write record event to perform a validation.
2. Click on new record.
3. Again clicks on the new record.




Cause

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