Product Configurator Showing Compatibility Error When Done Clicked When Product Validation Rule Defined
(Doc ID 2007144.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CRM - Version 188.8.131.52.11 [IP2013] and later
Information in this document applies to any platform.
When a customizable product contains 2 products that have a compatibility rule setup and a product validation rule setup, if upon entering eConfigurator it correctly flags up a compatibility fail, when this is corrected and Done clicked to exit eConfigurator, the compatibility error is shown again. The same occurs if the Verify button is clicked. This is incorrect as the compatibility was corrected. This can be shown as follows:
> Product P1
> Product P2
Product P1 Check Eligibility set to True
Product P2 Check Eligibility set to True
Setup compatibility Rule: Product P1 Requires Product P2.
For Product C1, in Product Validation Tab, add a Validation Service record as follows:
Business Service: VORD CPVE Simple Validation Expression Checker Service
Rule Type: Complex
Add a Product Validation Expression Rule:
Search Expression: [Eligibility Status]="N"
Message: CME NOE Port Oversubscribed
Add Product C1.
Customize Product C1.
Add Product P1.
Ignore messages that compatiblity compromised.
Customize Product C1 again.
Get message that compatibility compromised, do you want to Proceed.
Configurator UI opens.
Note that Product P2 has not been added.
Add Product P2.
Popup states that an error exists in the configuration.
This is incorrect.
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