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Small value in CancelQueryTimeOut may break Web Services, causing: SBL-EAI-08027: There is no active ... Web Service named ... (Doc ID 2007163.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Siebel CRM Call Center - Version 8.1 [21039] and later
Information in this document applies to any platform.


Siebel Thin Client Application fails to invoke outbound Web Service.

The reported error indicates the case if the Web Service would not be properly defined or made active:

The error does is  intermittent, it occurs then multiple user sessions are in use and system is loaded,

However many times the same Web Service can be invoked fine.

The sample snippet of the Siebel Client Object Manager task log, when error occurs:





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