Email Body Blanks Out After Clicking On 'Send' In Communications Screen At Times In Open UI (Doc ID 2007353.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications eMail Response - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.14 [IP2013] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
The customer was using Siebel 8.1.1.11 PS14 with Open UI enabled.

Email Body Blanks Out After Clicking On 'Send' In Communications Screen at times. They are facing this issue inconsistently and not every time they send an outbound mail.

EXPECTED BEHAVIOR
-----------------------
Email body should not blank out after email is sent

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms