Open UI Smartscript: Cannot Add Multiple Branches From Questions With Multiple Answers (Doc ID 2007516.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In Siebel version:  8.1.1.14.5 [IP2014] in Open UI.

The Script and Page Designer palettes are missing the branching objects for selection in the left panel.

Only a single branch may be defined from any one question.


ERROR
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The branch you are trying to add already exists (SBL-CSP-00193)



STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to 'Administration - SmartScripts' > 'Pages'
2. Add Questions to Page by dragging Question objects from left panel
3. Observe lack of Branch Objects in left panel
4. Form branch by highlighting connector on one question, and dragging to connector on other question
5. Repeat step 4, and observe error messages when attempting second branch from any one question

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Designer to build branching logic between questions.

Cause

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