Tree Applet Not Getting Refreshed In Open UI (Doc ID 2007604.1)

Last updated on JULY 10, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.13 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

List applet is pointing to next record, but the tree applet is not pointing to the next record.

1. Launch the Application, Navigate to Account --> Global Accounts Hierarchy List --> My Global Accounts
2. Select the Abbey General Hospital account in the list applet.Expand the tree and select the Accounts node under the account. 
3. Click in the parent list applet on another account. 
4.The information in the tree applet remain the one of Abbey General Hospital.

Changes

 

Cause

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