Sporadically Object Manager Crash When Using Siebel OpenUI wiith CTI and User Click on a CTI Button that Pop Up an Pick Applet (Doc ID 2008206.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11.12 [IP2013] and later
Siebel Financial Services CRM - Version 8.1.1.14.2 [IP2014] to 8.1.1.14.2 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

The Application Object Manager crashes sporadically with following call stack signature:

 

- CALL STACK -
sslcshar +0x1e75 = SSstring::operator unsigned short const *() +0x5
sscaswbc +0x136792 = CSSSWEComponentMgr::GetComponent() +0x42
sscaswbc +0x5edfb = CSSSWEFrame::~CSSSWEFrame() +0x2ab
sscaswbc +0xac520 = CSSSWEFrameList::~CSSSWEFrameList() +0x120
sscaswbc +0x1630ef = CSSTPopup<CSSSWEFrameList>::~CSSTPopup<CSSSWEFrameList>() +0xbf
sscaswbc +0x3d5d5 = CSSTPopupList<CSSSWEFrameList>::~CSSTPopupList<CSSSWEFrameList>() +0x55
SSCMCLNT +0x4c6b = CSCHTMLSelectListPopup::~CSCHTMLSelectListPopup() +0x8b
SSCMCLNT +0x50f5 = CSCHTMLARPopup::DoInvokeMethod() +0x225
sscaswbc +0xdfd94 = CSSSWEFrameMgrInternal::Cleanup() +0x384
sscaswbc +0xe2354 = CSSSWEFrameMgrInternal::~CSSSWEFrameMgrInternal() +0x34
sscaswbc +0xe7675 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0x705
sscaswbc +0xbf7ec = CSSSWECmdProcessor::Cleanup() +0x11c
sscaswbc +0xc0cd4 = CSSSWECmdProcessor::~CSSSWECmdProcessor() +0x34
sscaswbc +0xc3405 = siebel_xmlns::ElemContainer::~ElemContainer() +0x2e5
sscaswbc +0x264e2c = CSSServiceSWEIface::~CSSServiceSWEIface() +0x7c
sscaswbc +0x2684e5 = CSSServiceSWEIface::DoInvokeMethod() +0x2025
sscfom +0x199f3 = CSSService::Release() +0x63
sscfom +0x15549 = CSSModel::DoLogout() +0x339
sscfom +0x16b39 = CSSModel::Logout() +0x89
sscfom +0x16b8d = CSSModel::Release() +0x1d
sssasos +0x5dfe = CompCleanup() +0x33ce
sssasos +0x558c = CompCleanup() +0x2b5c
sssasos +0x5ab1 = CompCleanup() +0x3081
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485
siebmtshmw +0x494e
siebmtshmw +0x20051 = GetSmiTaskAPI() +0x6d21
siebmtshmw +0x239d1 = SmiInProcMsgHandler() +0x2051
siebmtshmw +0x15f15 = SmiBeginTrace() +0x3195
siebmtshmw +0x174cf = GetSmiWorkQObj() +0x148f
siebmtshmw +0xc7f7 = SmiCleanupDetTask() +0x3be7
sslcosd +0x2152 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21dc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x2484f = GetModuleHandleA() +0xdf

 Based on call stack the crash occurred around a pop up applet based on class CSCHTMLSelectListPopup that is used for applet trigger by a Siebel CTI Toolbar button such as Not Ready button that used standard applet "Transfer Multiple LOV Popup Applet".

The behavior could not be reproduce at will, it does not happens every time the user click on a CTI Toolbar button that pop up an CTI applet. But when the crashes occurs the user was trying to call a CTI pop up applet.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms