OpenUI:In IP2014, Open Button Missing When Opening An Attachments In An Iframe

(Doc ID 2008676.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Configuration - General

Customer has exposed Service request Attachments View in external application via an iframe.
In IP2014, they will prompted with popup window with "Open", "Save" and "Cancel" buttons. But, 'Open' is not displayed when clicking on attachment hyperlink in iframes.
Same works in regular siebel OpenUI application.

They should get confirmation dialog box with options 'Open', 'Save' & 'Cancel' buttons

The issue can be reproduced at will with the following steps:
1) Expose Service request -->Attachments view in external application via iframe, external application is not in same domain as siebel.
2) Try to open an attachment in IP2014

The issue has the following business impact:
Due to this issue, users cannot open attachments using OPEN button.


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