OpenUI:In IP2014, Open Button Missing When Opening An Attachments In An Iframe (Doc ID 2008676.1)

Last updated on JANUARY 10, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.4 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Customer has exposed Service request Attachments View in external application via an iframe.
In IP2014, they will prompted with popup window with "Open", "Save" and "Cancel" buttons. But, 'Open' is not displayed when clicking on attachment hyperlink in iframes.
Same works in regular siebel OpenUI application.

EXPECTED BEHAVIOR
-----------------------
They should get confirmation dialog box with options 'Open', 'Save' & 'Cancel' buttons

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Expose Service request -->Attachments view in external application via iframe, external application is not in same domain as siebel.
2) Try to open an attachment in IP2014



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open attachments using OPEN button.

Cause

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