File Synchronization Not Happening Between sweapp and siebsrvr, Causing OpenUI Application Blank Page (Doc ID 2009448.1)

Last updated on DECEMBER 07, 2016

Applies to:

Siebel Sales - Version 8.1.1.14 [IP2014] and later
Siebel Call Center - Version 8.1.1.14.18 [IP2014] to 8.1.1.14.18 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, System Admin

Open UI application not working fine after upgrade from Siebel 8.1.1.11 to 8.1.1.14. IRM, upgrep and upgphys completed successfully.

HI Client works fine.
This behavior can be reproduced in IE 10, Firefox and Chrome browsers.


ACTUAL BEHAVIOR
----------------------
OpenUI application displaying blank page after entering login credentials.


EXPECTED BEHAVIOR
-----------------------
Home Page should be displayed after successful login.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter the Siebel application URL
2. Enter the credentials in Login page
3. Blank page is displayed




Cause

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