SmartScript Controls Do Not Display In OpenUI (Doc ID 2009993.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Siebel SmartScript - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, SmartScript

SmartScripts run from Forms Library do not display correctly. This only happens in OpenUI in the HI application they work correctly, but SmartScript should run when launched from Forms Library.

How to reproduce:
1. Go to: Site Map --> Administration - SmartScript --> Script
2. Select the SnartScript named "TAS Coach SmartScript"
3. Set the field "type" to "Employee Self-Service"
4. Go to: Site Map --> Help Desk --> Forms Library
5. Launch the "TAS Coach SmartScript"

The application will not display the SmartScript Answer and Question controls.


Changes

 

Cause

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