Send Mail Cannot Select Start of Line Open UI IE11

(Doc ID 2011372.1)

Last updated on APRIL 11, 2016

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


In the email body's text box the control area from the border to the actual text is inactive. Clicking in that area should put the cursor at the start of the respective line.
This behavior is only experienced with IE11.


Reproduction Steps:
1. Go to Accounts
2. F9 (send email)
3. Insert text into the body
4. Try to:
- place cursor at the start of a line
- select a line starting from the first character.
CK editor sometimes fails to do these operations.


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